Configuring UI views for notification
Each Augtera UI Anomaly, Trends, or Incidents view can be configured in the Augtera UI to send notifications to one or more notification endpoints using a specific template. This section describes the view configuration which is required irrespective of the endpoint chosen for notification. For endpoint-specific configuration please see the endpoint configuration section.
Notifications are enabled by clicking on the Settings icon on a specific view and selecting one or more notification endpoints to notify to. For example, in the below image the "snow correlationDemo" view has been configured to notify to the "labse-snow" endpoint.
Select notification endpoints
The notification can also be optionally configured to suppress or aggregate events or anomalies where duplicates are identified by a composite key. The composite key is constructed from dimensions that are specified by the user. These dimensions are called Deduplication dimensions. The composite key is also referred to as the dedup key.
Select deduplication dimensions
The operator can also optionally configure the notification severity and application. If the "Notify Missing Data" option is chosen, then the operator can receive a notification if the view has no data.
Set notification dimensions
The user can optionally configure several timers that influence notifications. The "Poll Interval" determines the periodic interval, which is specified in minutes. After this time, the platform checks for new updates that may need to be pushed to notification. "Poll Window" determines the duration of the interval, specified in minutes, used to check for new updates. If not specified, this value defaults to the "Poll Interval". "Poll Lag" determines if the start and end of the polling interval should lag behind the current time. This value is specified in minutes and the default is 0.
Notification endpoints are configured in the Settings page of the UI. A user can create multiple notification endpoints, each with a unique name and with a specific type. The supported types are listed the Overview section.
Please refer to the endpoint-specific configuration for details. For example for the ServiceNow-specific configuration please refer to the ServiceNow configuration.
The notification format of Service Now and Slack notifications is based on a template. That template is chosen by the notification software, based on the template configuration in the UI settings page. Please refer to the endpoint-specific configuration for details. For example for the ServiceNow-specific configuration please refer to the ServiceNow configuration.